Last Updated: 24/06/2025
Thank you for shopping with us at Phones Gallery Kenya. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
For questions regarding returns and refunds, please contact us through any of the methods below:
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
Exceptions: Used or tampered with Products.
To start a return, please follow these steps:
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@phonesgallerykenya.co.ke
We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we’ll cover the return shipping costs for eligible exchanges.
Please send approved returns to:
Corner House Mezzanine 3flr shop A17, at Mama Ngina - Kimathi Street Junction.
If you have further questions or require assistance with returns or refunds, please reach out:
